A Service for the Invisible Gaps: Why We Must Act Before Crisis Hits

Every organisation has them, people who seem “fine.” They meet deadlines. They turn up to meetings. They answer emails. But something deeper is missing.

These are the invisible gaps that standard wellbeing strategies rarely reach. The quiet middle ground between thriving and crisis. The emotional grey area where stress lives, unspoken and where early disengagement often begins.

At Sacana, this is where we operate best.

We provide structured human connection for people at risk of isolation, not once they’ve hit a wall, but long before. For employees quietly burning out. For carers trying to hold everything together. For elderly relatives who go days without hearing a voice.

These are not edge cases. These are your people.

The “Not-Yet” Crisis

One in four adults reports feeling lonely some or all of the time but most don’t talk about it. In the workplace, this silence takes shape as presenteeism, low morale, and slow attrition. At home, it shows up as earlier care needs, missed medication, or increased GP visits.

What ties these together isn’t weakness. It’s lack of timely support.

Sacana provides real-time conversation that reconnects people to their own sense of dignity and agency. No diagnosis. No disclosure. Just a regular, safeguarded conversation with someone trained to listen, engage and support.

It sounds simple - and it is. But simplicity is not the same as softness. It’s what makes us scalable. Repeatable. Impactful.

Why It Matters for Employers and Commissioners

The human cost of loneliness is clear. But so is the economic one.
Loneliness increases the risk of long-term conditions, from heart disease to depression. It contributes to earlier care admissions, higher prescription use, and growing absenteeism in the workforce.

In corporate settings, the cost of presenteeism, where people show up but struggle to perform, runs into billions annually. In the public sector, loneliness is linked with increased use of GP and A&E services, as well as mental health referrals and care packages.

Sacana steps in before those costs materialise.

We offer structured, one-to-one conversation delivered by trained Matrons - not volunteers, not AI chatbots, and not therapists. Just real people, holding safe, professional space for others.

From Gaps to Growth

Whether you’re responsible for workforce wellbeing, commissioning preventative services, or planning inclusion strategies that work, Sacana fits the in-between spaces that others miss.

Our users aren’t waiting for crisis. They’re asking for connection. And our model is designed to meet that need, quietly, consistently, and without stigma.

Support isn’t just for when things go wrong.
It’s what keeps things going right.

Explore how Sacana fills the invisible gaps at enquiries@sacana.com

References

Campaign to End Loneliness (2023). Loneliness in the UK: State of the Nation.
Office for National Statistics (2022). Loneliness – UK Indicators.
Holt-Lunstad, J. et al. (2015). Loneliness and Social Isolation as Risk Factors for Mortality.
Age UK (2023). The Cost of Loneliness to Health and Wellbeing.
Deloitte (2022). Mental Health and Employers: The Case for Investment, Building the Case.