The Matrons: Who’s Behind the Screen?

At the heart of Sacana’s preventative model is something deceptively simple: a structured, live conversation between two people. 

But what makes it powerful, and trusted, is who delivers it. 

Meet the Matrons. They’re not therapists. Not volunteers. Not AI bots. 

They’re professionally trained individuals, selected and supported by Sacana to hold consistent, stigma-free conversations with those who need connection the most - employees, older adults, carers, and anyone who may be quietly struggling with isolation. 

What Makes a Matron? 

Every Sacana Matron is part of our registered affiliate network, having completed a rigorous onboarding and training programme. Many bring backgrounds in care, education, health, or community services, but more importantly, they bring compassion, structure, and professionalism. 

Each Matron: 

Works remotely via secure video calls. 

Delivers structured conversation, not informal chat. 

Operates within safeguarding and moderation protocols. 

Completes ongoing training in ethical support and boundary-based communication. 

We designed the Matron model to provide real, human support, without crossing into therapy or clinical care. That’s why all calls are monitored for quality, risk, and safety. Every conversation is private, but never unsupervised. 

Why This Matters 

In workplaces, loneliness is often hidden, masked by productivity, Zoom calls, and calendar invites. Among older adults, it’s quiet and unspoken, worsening over time. For carers, it’s an exhausting balancing act between responsibilities. 

Our Matrons step into that space. They’re a consistent, non-judgemental voice. They ask how someone’s day really was and stay long enough to hear the answer. 

Structured, trained, safeguarded and always human. 

Scalable, Safe, and Built for Impact 

Unlike informal befriending or reactive support services, Sacana Matrons operate with consistency and structure. That makes the model scalable for businesses, measurable for public sector partners, and safe for users. 

It’s why Sacana is trusted to sit alongside wellbeing offers, care plans, and community health interventions. 

Because prevention works best when it’s delivered by people, not platforms. 

Learn more about Sacana Matrons

References

CIPD (2023). Health and wellbeing at work. 
Carers UK (2024). State of Caring Report. 
The British Geriatrics Society (2022). Loneliness and Older People: Practical Guidance. 
Office for Health Improvement and Disparities (OHID) (2023). Loneliness: Evidence Review.